International Call Center

Synap@Iq is looking for an International Call Center to join its team in Madhapur, Hyderabad. There are 20 open positions. The pay goes up to ₹30,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English

Day-to-day work

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

Compensation: ₹22,000 – ₹30,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• A patient, calm under pressure attitude

Job at a glance

• Location: Madhapur, Hyderabad, Telangana
• Openings: 20
• Work type: On-site
• Timings: 6:30 pm to 3:30 am Monday to Saturday
• Job type: Full time
• Interview: 7 pm to 10 pm Monday to Saturday

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