Telecaller

Synergy Financial Solutions is looking for a Telecaller to join its team in Shalimar Garden Extention 2 - Ghaziabad, Delhi. There are 20 open positions. You can earn up to ₹20,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Domestic, Outbound | Languages : English, Hindi

Pay and perks

You will be paid ₹12,000 – ₹20,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi and Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: English, Hindi
• Someone polite and patient

Day-to-day work

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Shalimar Garden Extention 2 - Ghaziabad, Delhi, Delhi
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: On-site
• Vacancies: 20

Interested? Apply now on BetterJobs with your resume — Synergy Financial Solutions reviews applications regularly.