Team Leader (Tl)

Synergy System And Peripherals is looking for a Team Leader (Tl) to join its team in Aminjikarai, Chennai. There are 4 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Oversee Daily Call Operations To Ensure Smooth Workflow And Efficiency. Monitor Team Performance And Track Kpis (Call Quality, Resolution Time, Productivity). Coach, Guide, And Motivate The Team To Achieve Individual And Team Targets. Handle Customer Escalations And Support Complex Issue Resolution Plan And Manage Team Schedules. More Than 2 Years Experience Compulsory. | Languages : Tamil, Telugu, English

What you will do

As a Team Leader (Tl), your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

What you get

You will be paid ₹20,000 – ₹25,000 per month.

Requirements

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: English, Tamil, Telugu
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, English
• A patient, customer-first attitude

Quick facts

• Job location: Aminjikarai, Chennai, Tamil Nadu
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview timings: Monday -Saturday, 2:00 PM to 4:00 PM
• Job type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Synergy System And Peripherals.