Telecalling Executive

A new Telecalling Executive role is open at Takshsan Nidhi Limited, Dindoli, Surat. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Good knowledge of Active listening, CRM tools, Hindi and English and Complaint handling
• Female Only
• Basic English
• Freshers can apply
• A patient, polite attitude

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.

Salary and benefits

You will be paid ₹10,000 – ₹12,000 per month.

Quick facts

• Work location: Dindoli, Surat, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Takshsan Nidhi Limited.