Customer Care Executive

Join Talent Matrix placement consultancy as a Customer Care Executive in Scheme No 54, Indore. 20 candidates will be hired for this role. Great for first-time job seekers. Salary is up to ₹20,000/month.

Note from the employer

We Are Looking For Enthusiastic Customer Support Executives To Join Our Team For The Swiggy Process. The Role Involves Handling Chat And Voice-Based Queries Of Customers, Ensuring Quick Resolution, And Delivering A Smooth Customer Experience. Type : Inbound, Outbound, Sales | Languages : Hindi, English

Compensation

Compensation: ₹13,000 – ₹20,000 per month.

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Outbound and Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Sales
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Position details

• Job location: Scheme No 54, Indore, Madhya Pradesh
• Shift: | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20

Ready to start? Upload your resume and apply to Talent Matrix placement consultancy today.