International Voice Process Agent

Talentspace HR Consultancy is looking for an International Voice Process Agent to join its team in Andheri West, Mumbai. You can earn up to ₹25,000/month. The team is filling 2 vacancies.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound | Languages : English

What the job involves

As an International Voice Process Agent, your work will include:

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Inbound, International, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound
• Languages: English
• Someone patient and calm under pressure

Job details

• Work location: Andheri West, Mumbai, Maharashtra
• Job type: Full time
• Openings: 2
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Talentspace HR Consultancy reviews applications regularly.