Process Associate

A new Process Associate role is open at Tata Aia, Shyambazar, Kolkata. There are 25 open positions. No experience? You can still apply. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Inbound | Languages : Hindi, Bengali, English

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹30,000 – ₹35,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Hindi and Inbound
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, Bengali, English

Job details

• Work location: Shyambazar, Kolkata, West Bengal
• Work mode: Office-based
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 25
• Shift: 10:30 AM - 6:30 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Tata Aia.