Team Leader (Tl)

Join Tata Group as a Team Leader (Tl) in Dunlop, Kolkata. The team is filling 30 vacancies. The pay goes up to ₹80,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Verbal communication, Active listening, CRM tools, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

Salary and benefits

You will be paid ₹20,000 – ₹80,000 per month.

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• You will meet quality, call-handling and satisfaction targets.

Job at a glance

• Location: Dunlop, Kolkata, West Bengal
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Tata Group reviews applications regularly.