Telecaller

Tatwa Technologies Limited is hiring a Telecaller in Patia, Bhubaneswar. You can earn up to ₹12,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Comfortable with Hindi and English, CRM tools, Typing speed, Active listening
• Basic English
• Freshers can apply
• A patient, calm under pressure attitude

Your responsibilities

• You'll escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹10,000 – ₹12,000 per month.

Position details

• Job location: Patia, Bhubaneswar, Odisha
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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