Telecaller

Join Team C Advertising & Digital Media as a Telecaller in Madhapur, Hyderabad. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Typing speed, Verbal communication, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Compensation

Salary: ₹15,000 per month, based on skills and experience.

Position details

• Location: Madhapur, Hyderabad, Telangana
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1

Ready to start? Upload your resume and apply to Team C Advertising & Digital Media today.