Team Leader

Team HR GSA Pvt. Ltd. has an opening for a Team Leader based in Lonikand, Pune. You can earn up to ₹24,000/month. There are 30 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary and benefits

Salary: ₹18,000 – ₹24,000 per month, based on skills and experience.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English, Hindi and Marathi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone polite and patient

Job at a glance

• Job location: Lonikand, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Team HR GSA Pvt. Ltd..