Call Center Manager

Join Teamworks United Llp as a Call Center Manager in Bicholi Road, Indore. The team is filling 2 vacancies. You can earn up to ₹45,000/month.

Employer’s description

Call Center Head Hire, Train, Prepare, And Motivate Their Staff Members To Provide Excellent Service To Customers. The Set Objectives, Analyze Call Center Metrics, Ensure That The Company And Staff Meet Goals, And Provide Reliable, Efficient Support For Customers.Call Center Head Responsibilities: Hiring, Training, Coaching, And Leading Call C. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• You are calm under pressure and patient

Salary

The salary for this role is ₹30,000 – ₹45,000 per month.

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Bicholi Road, Indore, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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