Service Manager

Tecdom Enterprises has an opening for a Service Manager based in Swaroop Nagar, Delhi. The pay goes up to ₹30,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Languages : Hindi

What you get

You will be paid ₹20,000 – ₹30,000 per month.

Roles and responsibilities

As a Service Manager, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi
• Someone calm under pressure and polite

Quick facts

• Work location: Swaroop Nagar, Delhi, Delhi
• Job type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Shift: 11:30 AM - 7:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Tecdom Enterprises today.