Customer Care Associate (Cca)

Techno Task Business Solutions is looking for a Customer Care Associate (Cca) to join its team in Malumichampatti, Coimbatore. There are 10 open positions. Great for first-time job seekers. You can earn up to ₹15,000/month.

Note from the employer

Key Responsibilities: Handle Customer Queries Via Chat/Voice/Email In A Professional Manner Provide Accurate Information And Resolve Customer Concerns Promptlymaintain High Levels Of Customer Satisfaction (Csat)Meet Key Performance Metrics Like Aht, Quality, And Productivity Escalate Issues When Required Maintain Proper Documentation Of. Type : Inbound, Domestic, Outbound | Languages : Malayalam, Tamil, Telugu, Kannada, Hindi, English

Pay and perks

You will be paid ₹10,000 – ₹15,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, Kannada, Malayalam, Outbound and Tamil
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Malayalam, Tamil, Telugu, Kannada, Hindi, English

Key responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Malumichampatti, Coimbatore, Tamil Nadu
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Techno Task Business Solutions.