Educational Counsellor/Presales

A new Educational Counsellor/Presales role is open at Techno Task Business Solutions, HSR Layout, Bengaluru. The team is filling 10 vacancies. You can earn up to ₹35,000/month.

Employer’s description

Counsel Students And Parents, Handle Inbound/Outbound Calls, Recommend Suitable Courses, Explain Admissions & Fees, & Convert Enquiries Into Admissions.Fluency In English & Kannada Is Mandatory (Hindi Is An Advantage). Location:Bengaluru (Indiranagar, Hsr Layout & Malleshwaram) On-Site.6Months To 3 Years Experience In Telecalling/Pre-Sales/Support. 1 - 2 Years Experience Compulsory. | Languages : Kannada, English, Kannada, English

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Salary

You will be paid ₹30,000 – ₹35,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Kannada, English, Kannada, English
• Someone customer-first and calm under pressure

Quick facts

• Location: HSR Layout, Bengaluru, Karnataka
• Vacancies: 10
• Work type: On-site
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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