Senior Customer Services Executive

Start your next role as a Senior Customer Services Executive with Techno Task Business Solutions in HSR Layout Sector 6, Bengaluru. 4 candidates will be hired for this role. You can earn up to ₹31,000/month.

Employer’s description

Respond Promptly To Customer Queries Via Email And Phone In A Professional And Empathetic Manner Provide Accurate Product, Service, And Order Information To Resolve Issues Efficiently Track And Follow Up On Open Tickets, Ensuring Timely Resolution Within Tat Escalate Unresolved Issues To Appropriate Internal Teams When Required. More Than 2 Years Experience Compulsory. | Languages : Telugu, Tamil, Malayalam, English

Salary and benefits

Compensation: ₹31,000 per month.

What you will do

• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Malayalam, Tamil and Telugu
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Telugu, Tamil, Malayalam, English
• A customer-first, patient attitude

Job details

• Location: HSR Layout Sector 6, Bengaluru, Karnataka
• Work mode: On-site
• Vacancies: 4
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Techno Task Business Solutions.