Telecaller

TECHNOGLOBE Bhakrota is hiring a Telecaller in Tonk Road, Jaipur. No experience? You can still apply. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Active listening, Verbal communication and Hindi and English
• Basic English
• Freshers can apply
• Someone customer-first and polite

Pay and perks

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Tonk Road, Jaipur, Rajasthan
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Click Apply to send your profile to TECHNOGLOBE Bhakrota. It takes less than a minute.