Telecaller

A new Telecaller role is open at TeleConnect Global Services, Topsia Road, Kolkata. Great for first-time job seekers. The pay goes up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Compensation

Compensation: ₹12,000 – ₹15,000 per month.

Skills and qualifications

• Open to freshers
• Tenth Pass or equivalent
• Comfortable with Hindi and English, Typing speed, Active listening, CRM tools
• No English required
• Freshers can apply
• Someone calm under pressure and polite

Job at a glance

• Work location: Topsia Road, Kolkata, West Bengal
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with TeleConnect Global Services.