Team Leader

Telemantrra Broadband Pvt Ltd has an opening for a Team Leader based in Kharadi, Pune. Salary is up to ₹30,000/month. There are 2 open positions.

In the employer’s words

Lead And Manage The Email Support Team Handling Customer Queries Related To Billing, Recharge, Plans, Sim, Network, Feasibility, Installation, Data, Roaming, And Account Services. Ensure Timely Resolution, Coordinate With Field/Technical Teams, And Meet Sla, Quality, Productivity, And Csat Targets.Key Skills:Team Leadership And People Managemen. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Eligibility

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Day-to-day work

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.

Compensation

The salary for this role is ₹20,000 – ₹30,000 per month.

Job at a glance

• Job location: Kharadi, Pune, Maharashtra
• Job type: Full time
• Openings: 2
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Telemantrra Broadband Pvt Ltd reviews applications regularly.