Team Leader - Operations

A new Team Leader - Operations role is open at Teleminds Services, NIBM Road, Pune. Freshers can apply. Salary is up to ₹24,000/month. There are 2 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Outbound, Domestic | Languages : Marathi, English, Hindi

What we are looking for

• Open to freshers
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Marathi, Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: Marathi, English, Hindi
• Someone customer-first and patient

Salary and benefits

Compensation: ₹15,000 – ₹24,000 per month.

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.

Job details

• Work location: NIBM Road, Pune, Maharashtra
• Openings: 2
• Job type: Full time
• Work mode: Work from office
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview timings: 12:00 AM - 5:00 PM | Monday to Saturday

Apply today and take the next step in your career with Teleminds Services.