International Customer Support Asso...

Teleperformance is hiring an International Customer Support Asso... in Thane, Mumbai. Salary is up to ₹46,000/month. There are 30 open positions.

Employer’s description

Locations: Thane, Mumbai. / Salary: Inr 30,000 46,000 Ctc. / Schedule: 5 Days Working With Rotational Shifts. / Immediate Joiners Preferred. / Undergraduate Or Graduate In Any Stream. / Minimum 6 Months Of Documented Bpo Experience Mandatory. / Excellent Verbal And Written English Communication Skills. / Hr Sana: 7061813774. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Outbound | Languages : English

Salary and benefits

The salary for this role is ₹30,000 – ₹46,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound
• Languages: English
• You are polite and patient

Key responsibilities

• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Position details

• Work location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Teleperformance.