Response Centre Associate

Terix Computer Service India Pvt Ltd is hiring a Response Centre Associate in Sector 3 - Noida, Delhi. Freshers can apply. The pay goes up to ₹16,000/month. The team is filling 5 vacancies.

In the employer’s words

Managed End-To-End Service Tickets By Logging Calls, Verifying Entitlements, Dispatching Engineers, Monitoring Progress, And Ensuring Sla Compliance. Coordinated With Customers, Subcontractors, And Internal Teams, Escalated Critical Issues, Scheduled Global Field Resources, And Supported Project Coordination To Deliver Exceptional Customer Service. Languages : English

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English
• Male Only
• Good English
• Freshers can apply
• Languages: English
• You are patient and calm under pressure

Pay and perks

Compensation: ₹15,000 – ₹16,000 per month.

What you will do

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Job details

• Work location: Sector 3 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: Office-based
• Vacancies: 5
• Timings: Rotational Shifts (Cabs will be provided), 5 days working in a week.
• Job type: Full time

Apply today and take the next step in your career with Terix Computer Service India Pvt Ltd.