Chat Process Executive

Start your next role as a Chat Process Executive with Thaagam Foundation in Chetpet, Chennai. You can earn up to ₹15,000/month. The team is filling 5 vacancies. Freshers can apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Tamil, Hindi, English

Pay and perks

You will be paid ₹12,000 – ₹15,000 per month.

What the job involves

As a Chat Process Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Tamil and Telugu
• Basic English
• Freshers can apply
• Languages: Telugu, Tamil, Hindi, English
• A customer-first, patient attitude

Job at a glance

• Job location: Chetpet, Chennai, Tamil Nadu
• Job type: Full time
• Work mode: Office-based
• Interview timings: 12:00 PM - 1:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Openings: 5

Apply today and take the next step in your career with Thaagam Foundation.