Non Voice Chat Support

Start your next role as a Non Voice Chat Support with Thaagam Foundation in Chetpet, Chennai. There are 5 open positions. The pay goes up to ₹15,000/month.

Employer’s description

We Are Looking For A Customer-Centric And Tech-Savvy Non-Voice Chat Support Team Member To Join Our Customer Experience Team. In This Role, You Will Be The Face Of Our Brand On Whatsapp, Handling Real-Time Customer Queries, Resolving Issues, And Providing Exceptional Service Entirely Through Text. Languages : Tamil, English

Salary

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Candidate profile

• Open to freshers
• Minimum qualification: Graduate
• Skills: English, Tamil
• Basic English
• Freshers can apply
• Languages: Tamil, English
• You are polite and customer-first

What the job involves

Your main tasks will be to:

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.

Job details

• Location: Chetpet, Chennai, Tamil Nadu
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 5
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Thaagam Foundation today.