Non Voice Process

A new Non Voice Process role is open at Thaagam Foundation, Chetpet, Chennai. There are 10 open positions. Salary is up to ₹15,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Tamil, Telugu, Hindi, English

What you will do

• You will handle inbound and outbound customer calls, chats or emails.
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Eligibility

• Ideal for freshers starting their career
• Graduate or equivalent
• Skills: English, Hindi, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: Tamil, Telugu, Hindi, English
• You are polite and patient

Salary and benefits

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Location: Chetpet, Chennai, Tamil Nadu
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Thaagam Foundation.