Non Voice Process

A new Non Voice Process role is open at Thaagam Foundation, Chetpet, Chennai. The team is filling 5 vacancies. Salary is up to ₹15,000/month. Freshers can apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Sales, Inbound | Languages : Tamil, English

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Good knowledge of English, Inbound, Sales and Tamil
• Basic English
• Freshers can apply
• Type: Sales, Inbound
• Languages: Tamil, English

Salary

You will be paid ₹12,000 – ₹15,000 per month.

Job at a glance

• Job location: Chetpet, Chennai, Tamil Nadu
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 5

Ready to start? Upload your resume and apply to Thaagam Foundation today.