Service Coordinator

A new Service Coordinator role is open at Thaagam Foundation, Chetpet, Chennai. 3 candidates will be hired for this role. You can earn up to ₹15,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, English

Compensation

The salary for this role is ₹13,000 – ₹15,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Tamil
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, English
• Someone polite and customer-first

Your responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Chetpet, Chennai, Tamil Nadu
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 3
• Interview timings: 1:00 PM - 2:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Thaagam Foundation today.