Operation Manager

Thangavel K (Kiat Systems And Embedded Solutions) is hiring an Operation Manager in Saibaba Colony, Coimbatore. The pay goes up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyse Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Advanced Excel, Internet Surfing, Basic Excel, MS Word | Skills Needed : Email, Tally

What you get

You will be paid ₹18,000 – ₹20,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Advanced Excel, Basic Excel, Email, Internet Surfing, Ms Word, Tally
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Advanced Excel, Internet Surfing, Basic Excel, MS Word
• Skills Needed: Email, Tally
• You are patient and customer-first

Job details

• Work location: Saibaba Colony, Coimbatore, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 1
• Job type: Full time

Ready to start? Upload your resume and apply to Thangavel K (Kiat Systems And Embedded Solutions) today.