Telecaller

Start your next role as a Telecaller with The Cloud Services in Gomti Nagar, Lucknow. Great for first-time job seekers. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

As a Telecaller, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

What we are looking for

• Ideal for freshers starting their career
• Education: Tenth Pass
• Comfortable with Verbal communication, Hindi and English, Active listening, Typing speed
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Pay and perks

You will be paid ₹8,000 – ₹15,000 per month.

Quick facts

• Location: Gomti Nagar, Lucknow, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time

Click Apply to send your profile to The Cloud Services. It takes less than a minute.