Telecaller

The Cognate Minds - A Training Consultancy | Mentoring Lives Since 2009 wants to bring on a Telecaller for its Indrapuri, Bhopal team. The pay goes up to ₹12,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Salary

Compensation: ₹10,000 – ₹12,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Hindi and English, Active listening, CRM tools and Complaint handling
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Job details

• Work location: Indrapuri, Bhopal, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

Click Apply to send your profile to The Cognate Minds - A Training Consultancy | Mentoring Lives Since 2009. It takes less than a minute.