Process Coordinator

A new Process Coordinator role is open at The Design Nest, Topsia, Kolkata. There are 2 open positions. You can earn up to ₹18,000/month.

Employer’s description

Should Be Careful About The Details In Flowchart And Thorough In Completing Tasks. Must Be Able To Multitask And Command People To Get Their Task Done. Excellent Follow-Up Skills. More Than 2 Years Experience Compulsory. | Languages : Bengali, Hindi, English

Compensation

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Bengali, English and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Bengali, Hindi, English
• You are calm under pressure and polite

Day-to-day work

Here is what a typical day looks like:

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Topsia, Kolkata, West Bengal
• Vacancies: 2
• Interview timings: 11:00 AM - 6:00PM | Monday to Saturday
• Employment type: Full time
• Shift: 10:30 AM - 7:00 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to The Design Nest today.