Manager

Looking for a Manager role in Urapakkam, Chennai? The Detailing Mafia is hiring now. You can earn up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Hindi and English, Complaint handling and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Pay and perks

The salary for this role is ₹20,000 per month.

Job details

• Job location: Urapakkam, Chennai, Tamil Nadu
• Employment type: Full time
• Openings: 1
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to The Detailing Mafia today.