Tele Caller

The Edunation wants to bring on a Tele Caller for its City Center, Durgapur team. There are 4 open positions. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Bengali, Hindi, English

Salary

You will be paid ₹8,000 – ₹15,000 per month.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Bengali, English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Bengali, Hindi, English
• You are calm under pressure and polite

Day-to-day work

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Job at a glance

• Work location: City Center, Durgapur, West Bengal
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Sunday and Monday

If this job suits you, apply now — shortlisted candidates will be contacted by The Edunation.