Telecaller

THE FIRE WALA (fire AMC service) has an opening for a Telecaller based in Sector 37 - Gurgaon, Delhi. Salary is up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Inbound, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• A customer-first, polite attitude

What you will do

• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Salary and benefits

Compensation: ₹13,000 – ₹18,000 per month.

Quick facts

• Location: Sector 37 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by THE FIRE WALA (fire AMC service).