Customer Support Associate

The Gold Humans Consultants wants to bring on a Customer Support Associate for its Salt Lake, Kolkata team. There are 30 open positions. You can earn up to ₹14,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Outbound

Salary and benefits

Compensation: ₹12,000 – ₹14,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• You are patient and customer-first

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Salt Lake, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Vacancies: 30
• Timings: 6 Days working

Apply today and take the next step in your career with The Gold Humans Consultants.