Customer Support Associate

Looking for a Customer Support Associate role in Hazratganj, Lucknow? The Gold Humans Consultants is hiring now. The team is filling 30 vacancies. No experience? You can still apply. You can earn up to ₹15,000/month.

In the employer’s words

We Are Looking For A Customer Support Executive With Prior Sales Experience Who Can Efficiently Handle Customer Queries While Also Contributing To Sales And Revenue Growth. The Ideal Candidate Should Have Excellent Communication Skills And A Customer-First Approach With A Sales Mindset.

What you get

The salary for this role is ₹12,000 – ₹15,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Verbal communication, Hindi and English and Typing speed
• Good English
• Freshers can apply
• Someone polite and patient

What you will do

• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status.
• You will identify upsell opportunities where relevant.

Quick facts

• Location: Hazratganj, Lucknow, Uttar Pradesh
• Work type: On-site
• Openings: 30
• Shift: 6 Days working
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to The Gold Humans Consultants today.