Customer Support Associate

A new Customer Support Associate role is open at The Gold Humans Consultants, Hazratganj, Lucknow. The pay goes up to ₹15,000/month. The team is filling 30 vacancies.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound

Pay and perks

Compensation: ₹13,000 – ₹15,000 per month.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Inbound
• Good English
• Freshers can apply
• Type: Inbound
• A customer-first, polite attitude

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Position details

• Job location: Hazratganj, Lucknow, Uttar Pradesh
• Employment type: Full time
• Timings: 6 Days working | Day Shift For Females | Rotational Shift For Males
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — The Gold Humans Consultants reviews applications regularly.