Customer Support Associate

The Gold Humans Consultants is looking for a Customer Support Associate to join its team in Gomti Nagar, Lucknow. Great for first-time job seekers. The team is filling 30 vacancies. Salary is up to ₹14,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹12,000 – ₹14,000 per month.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Typing speed, Verbal communication, CRM tools, Active listening
• Good English
• Freshers can apply
• A customer-first, polite attitude

Key responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.

Quick facts

• Location: Gomti Nagar, Lucknow, Uttar Pradesh
• Timings: Shift Timing - 24*7 / Day shift / 6 days working
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — The Gold Humans Consultants reviews applications regularly.