Customer Support Associate

A new Customer Support Associate role is open at The Gold Humans Consultants, Vibhuti Khand, Lucknow. Freshers can apply. The pay goes up to ₹18,000/month. The team is filling 30 vacancies.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Compensation: ₹15,000 – ₹18,000 per month.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Active listening, CRM tools, Typing speed, Hindi and English
• Good English
• Freshers can apply
• You are calm under pressure and polite

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Vibhuti Khand, Lucknow, Uttar Pradesh
• Job type: Full time
• Work type: On-site
• Shift: Shift Timing - 24*7 / Day shift / 6 days working
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to The Gold Humans Consultants. It takes less than a minute.