Telecaller

A new Telecaller role is open at The Grape Academy, Himayat Sagar, Hyderabad. 5 candidates will be hired for this role. The pay goes up to ₹15,000/month.

In the employer’s words

Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹15,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of CRM tools, Typing speed, Active listening and Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and polite

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• You will escalate complex cases to the right team within the SLA.

Quick facts

• Job location: Himayat Sagar, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to The Grape Academy. It takes less than a minute.