Team Leader

Start your next role as a Team Leader with The Mentor in Mihan, Nagpur. The pay goes up to ₹35,000/month. 5 candidates will be hired for this role.

In the employer’s words

Team Lead (Bpo)Lead And Manage A Team Of Customer Support Executives To Achieve Daily Performance Targets And Ensure High-Quality Service. Monitor Team Productivity, Provide Coaching And Feedback, Handle Escalations, And Prepare Performance Reports. Coordinate With Management To Improve Processes And Drive Team Success. 1 - 2 Years Experience Compulsory. | Type : Domestic

Salary

The salary for this role is ₹20,000 – ₹35,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Domestic
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Someone polite and customer-first

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.

Position details

• Work location: Mihan, Nagpur, Maharashtra
• Employment type: Full time
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to The Mentor today.