Travel Consultant

Start your next role as a Travel Consultant with The Mountain Trek in Mohkampur, Dehradun. No experience? You can still apply. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: CRM tools, Active listening, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• You are customer-first and patient

Salary

You will be paid ₹10,000 – ₹15,000 per month.

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Mohkampur, Dehradun, Uttarakhand
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — The Mountain Trek reviews applications regularly.