Telecaller

A new Telecaller role is open at The Soulful South, Laxmi Nagar, Delhi. Salary is up to ₹25,000/month. There are 3 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

You will be paid ₹20,000 – ₹25,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Typing speed and CRM tools
• Female Only
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Key responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Laxmi Nagar, Delhi, Delhi
• Openings: 3
• Work mode: Office-based
• Timings: 10:00 AM - 7:00 PM | Tuesday to Sunday | Monday off
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by The Soulful South.