Telecaller

The Trippy Tour and Travel is hiring a Telecaller in Hoshangabad Road, Bhopal. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Complaint handling, CRM tools, Verbal communication, Active listening
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Position details

• Location: Hoshangabad Road, Bhopal, Madhya Pradesh
• Openings: 1
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with The Trippy Tour and Travel.