Telecaller

A new Telecaller role is open at The Visa Fox, Sector-52, Chandigarh. No experience? You can still apply. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Verbal communication, CRM tools, Hindi and English
• Basic English
• Freshers can apply

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Job at a glance

• Location: Sector-52, Chandigarh, Chandigarh
• Job type: Full time
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by The Visa Fox.