Telecaller

Thenka Groups is looking for a Telecaller to join its team in Anna Nagar East, Chennai. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Comfortable with Verbal communication, CRM tools, Hindi and English, Complaint handling
• Female Only
• No English required
• Freshers can apply
• Someone customer-first and polite

Compensation

You will be paid ₹12,000 – ₹15,000 per month.

Job at a glance

• Job location: Anna Nagar East, Chennai, Tamil Nadu
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to Thenka Groups today.