Shift Supervisor

Start your next role as a Shift Supervisor with Third Wave coffee in Sahakara Nagar, Bengaluru. Salary is up to ₹26,000/month. 6 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹23,000 – ₹26,000 per month.

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Hindi and English, Typing speed, Active listening, CRM tools
• Good English
• 1 - 2 Years Experience Compulsory.

Job at a glance

• Work location: Sahakara Nagar, Bengaluru, Karnataka
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 6
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Third Wave coffee today.