Telecaller

TIC GROUP OF Company is hiring a Telecaller in Amaravathi, Guntur. Freshers can apply. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.

What you get

The salary for this role is ₹20,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Verbal communication, CRM tools and Complaint handling
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Quick facts

• Job location: Amaravathi, Guntur, Andhra Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to TIC GROUP OF Company today.