Telecaller

A new Telecaller role is open at TIC Group of Company, Guntur. 30 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

You will be paid ₹15,000 – ₹20,000 per month.

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with Typing speed, Hindi and English, CRM tools, Verbal communication
• No English required
• Freshers can apply
• Someone patient and calm under pressure

Job details

• Work location: Guntur, Andhra Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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