Dra Collection Team Leader

A new Dra Collection Team Leader role is open at Tieup Auxiliary, Begumpet, Hyderabad. 3 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Job Description For A Collection Recovery Team Leader:Lead And Motivate The Recovery Team To Achieve Monthly Collection Targets.Ensure Compliance With Rbi/Fdcpa Guidelines And Ethical Recovery Practices.Monitor Performance, Provide Training, And Resolve Escalations Effectively.Prepare Daily/Weekly Reports And Coordinate With Management On. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Complaint handling, CRM tools, Typing speed, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• You'll identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• You'll handle inbound and outbound customer calls, chats or emails.

Job details

• Work location: Begumpet, Hyderabad, Telangana
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 3
• Employment type: Full time
• Work type: Work from office

Apply today and take the next step in your career with Tieup Auxiliary.